DOLES ASH FARM COTTAGES

GUEST INFORMATION & TERMS AND CONDITIONS

During your stay we want you to have a wonderful time and enjoy Dorset. We do not want to give you a long list of what you cannot do but there are some things we have to tell you and others that you need to action in order to make your stay as pleasant as possible. Overall we simply ask that guests respect and look after our cottages and their contents as they would their own home.

MAKING A BOOKING & DEPOSIT

To make a booking please book online or call us on 01300 348248 or e mail sam@dolesashfarm.co.uk

A 25% non refundable deposit is required at the time of booking and the balance is payable at least 6 weeks prior to arrival. Bookings made less than 6 weeks prior to arrival, payment will be required in full. Once the deposit is received the booking will be confirmed and the contract agreed. We will confirm all bookings in writing by either post or email. The contract is between the owners of Doles Ash Farm Holiday Cottages and the hirer. Rentals are not permitted to stag or hen parties. We reserve the right to refuse entry to the entire party and or request early vacation of the property if this condition is not observed.

PAYMENTS

Cheques or BACS payments are acceptable. Please make cheques payable to Doles Ash Farm. If paying by cheque please ensure that cheques will be cleared prior to your arrival or they will not be accepted. You can pay by BACS, please contact us for our BACS details. Please check if there are BACS fees payable especially from overseas as these will have to be paid for by yourselves.

CANCELLATION TERMS

Please make any cancellations by telephone and then confirm in writing.

If you cancel you are liable for full payment of the cottage unless we are able to re-let the cottage. In this case only the deposit paid will be lost. We strongly recommend that you take out Holiday Insurance.

ARRIVAL & DEPARTURE

Please call us a couple of days prior to arrival to confirm your requirements and what time you will be arriving.

Please use post code DT2 7RE for sat navs. Should you require full directions please visit our website.

Arrival time is any time after 3.30pm and before 10.00pm. On arrival, please park your car in the designated guest parking area and walk into the courtyard of the complex. Please go to the reception kitchen of the Manor House and we will welcome you and give you your key.

Departure time is 10.00am. Please leave the cottage in a clean and tidy condition with rubbish removed and dishes/glasses put away.

PARKING

There is enough car parking for 2 cars per cottage. When you arrive you can unload you car outside your cottage in the courtyard area, after this (for the safety of all) we ask that you park your car in the designated guest car park which is just outside the courtyard.

GROCERIES

There is a large Tesco and Waitrose Supermarkets in Dorchester and a Sainsbury’s in Sherborne. All these supermarkets deliver to the cottages, please give post code DT2 7RE and Doles Ash Farm Holiday Cottages. Should you wish to order a delivery of groceries, please arrange for them to arrive after you, we cannot accept deliveries on your behalf. In the village there is a small store with basic essentials such as milk and bread.

SUPPLIES

We provide you with a pint of milk, tea, coffee, toilet rolls, dish cloth, washing up liquid , dishwasher tablet, this is to get you through the first couple of nights!

DOGS

1 well behave dog is welcome per cottage and will be charged at £25 per stay. There are plenty of local footpaths for walking. Dogs must be kept on the lead whilst in the grounds of the complex. Please do not allow dogs on any furniture and beds and please bring your own dog bedding and towels. Dogs are not to be left unattended in the cottages. Please call us if you have more than 1 dog to see if we can accommodate.

Sorry, we do not accept any other pets, only dogs.

WIFI

We offer FREE wifi for general surfing of the internet and emailing. As we are in a rural area , there is no fast broadband service and our broadband will not support heavy usage. The wifi is not to be used for any illegal purposes.

 

SMOKING

Smoking is not permitted in any of the cottages. Candles and fireworks are also not permitted in or around the cottages. We provide log fires and ask that you do not leave them unattended.

 

BED LINEN & TOWELS

The beds are made up for you on arrival and we provide a bath towel and hand towel for each guest. Please bring extra towels for swimming pool and the beach.

HIRING TERMS, LOST PROPERTY & LIABILITES

All descriptions are written in good faith. We reserve the right to enter cottages for urgent works, we cannot be liable for happenings outside our control such as extreme weather, water problems and power cuts.

We accept no responsibility or liability for any loss or damages to the hirer’s possessions or cars. In the event of a property not being available (e.g some kind of disaster or circumstance out of our control) we will contact you immediately and a refund or an alternative cottage will be offered. No further claims to us as owners can be made. We would recommend taking out holiday insurance.

Any breakages or damage must be reported to us and paid for if requested to do so.

Only the amount of people booked will be allowed and must not exceed the occupancy of each cottage, failure to do this may result in the cottage not being available and monies paid will be lost.

Please respect your neighbours with noise and no visitors to cottages after 10pm.

FACILITES

Swimming Pool

Swimming Pool

The swimming pool is open 7 days a week from 9.00am – 8.00pm. The swimming pool is FREE to use for residents of the complex only.

The swimming pool is NOT supervised and you use the pool entirely at your own risk. The key for the pool will be given on arrival to a responsible adult and must be signed for.

Please bring your own towels to use for the swimming pool.

Children under 16 must be accompanied by an adult at all times

 

Games Room

The games room is located through the playing field behind the cottages. In the games rooms you will find a selection of DVD, books and games along with table football, table tennis and a pool table. The games room is unsupervised.

 

Tennis Court

No need to book – available on a first come first served basis. Please bring your own rackets and balls as we cannot guarantee there will be any available. Please do not ride scooters or bikes etc on the tennis court or courtyard.

Laundry Room

We have a laundry room with a washing machine and coin operated tumble dryer. Please supply your own washing powder. There is also an outside area for drying clothes.

 

WALKING

There are miles and miles of glorious walks right on your doorstep. To enjoy the best of the walks it is advisable to use an ordnance survey map or guide books (available at the Tourist information in Dorchester – opposite Argos).

 

 

BEACHES

The nearest beach is Weymouth Beach.  This is a beautiful sandy beach but can get very busy on hot days. It has various amusements and water rides.  Weymouth Quay is just around the corner from the beach and worth exploring.

Studland beaches are beautiful and more natural than Weymouth and take about 40 minutes in the car.

Ringstead beach is a little known beach on the way to Preston. It is mostly stoney but has amazing views.  You will have to pay £5 to park the car but there is a little café and toilets.

Sandbanks beach is long and sandy and has the added bonus of Poole Harbour being over the road. A good trip out is to take one of the boats from Poole Quay and go over to Brownsea Island for the day (good nature trails for younger children).

Lyme Regis is also an excellent day out and has a lovely beach and cafes

 

COMPLAINTS

We hope you enjoy your holiday or break with us, should you have any complaints please raise them with us immediately so we can do our best to rectify any problems you may have . Complaints will not be addressed after departure.